Experts in safer gambling and
gaming training

YGAM Innovation Ltd. and Betknowmore UK coming together

Experts in safer gambling and gaming training

At YGAM Innovation Ltd. and Betknowmore UK, we’re passionate about helping customers enjoy safer gambling and gaming experiences.

Our courses and qualifications focus on why problem gambling and gaming happen, how to minimise harm, and how to support and signpost customers who need specialist help.

Our Pearson-accredited training is nationally recognised, independently assessed, and draws on the latest research andthe first-hand experiences of our team. Colleagues gain the tools, strategies and confidence to put customer wellbeing firstand drive customer retention.

Choose our combined expertiseand insight and you’re choosing to invest in positive social impact: 100% of our profits are returned to The Young Gamers and Gamers and Gamblers Education Trust (YGAM) and Betknowmore UK. A smart way to manage your RET donations.

Accredited Training for the Gambling & Gaming Industry

YGAM Innovation Ltd. and Betknowmore UK offer a range of corporate training programmes for those working in or with the gambling and gaming sector as either a certificated or qualification on completion, accredited by genuine UK-approved awarding bodies, Pearson and City & Guilds. The content has been developed in partnership with the gambling and gaming industry to ensure it is accurate in content as well as beneficial for professional colleagues who undertake the actual training, whether new to the industry or looking to build on current knowledge, skills and competences.

Content includes:

We currently have four exciting days of training available by our team in your premises:

Safeguarding in a Gambling & Gaming Environment

Two Day Initial Training
Level 2 Award Qualification
More information

Safeguarding in a Gambling & Gaming Environment

One day
Certificated Workshop
More information


One day
Certificated Workshop
(City & Guilds)
More information

Understanding Safer Gambling & Best Practice in Safer Gambling

TWO days*
Certificated Workshop
(City & Guilds)
More information

What People Say About Us

The training was excellently presented and produced; it has given a deeper sense of responsibility to ensure we carry out our duties to the fullest to protect everyone the negatives of gambling and ensuring it remains a pleasant experience for all

Ladbrokes Coral Manager

“The workshop has opened our eyes to see the real side of Gambling Problems and how it affects people and their families emotionally and financially”

YGAM Innovation Delegate


Apprenticeships available through YGAM Innovation Ltd.
Level 2 Gambling and Gaming Team Member (under development)

Level 2 Customer Service Practitioner
As an approved Apprenticeship Training Provider, YGAM Innovation Ltd. offers a number of services to help maximise your apprenticeship programme and support you to achieve success.

Our services are:

Apprenticeship programme planning

YGAM Innovation Ltd. will appoint an Apprenticeship Consultant to your organisation to fully understand your apprenticeship needs. From that point we will work closely with your apprenticeship programme team to develop a bespoke training package that delivers the apprenticeship, whilst meeting your organisations strategy.

In addition, we are pleased to offer you a second qualification (free of charge) for completion alongside the level 2 Gambling and Gaming Team Member Apprenticeship:

The 'Pearson SRF BTEC Level 2 Award in Safeguarding and Compliance in a Gambling and Gaming Environment'.

By completing the Apprenticeship, your apprentice will automatically achieve our Pearson qualification through our mapping and quality assurance system.

Apprenticeship recruitment

YGAM Innovation Ltd. will source, screen and present you with candidates ready for recruitment into your business.

Apprenticeship programme delivery

Our Apprenticeships have 3 components that must be covered during the course of the training:
Knowledge and Understanding (Know it!

Skills (Do it!)

Behaviours (Live it!)

We use a blended approach to deliver up to date training to meet these components:

Knowledge and Understanding
the Apprentice will have access to our online learning academy where they will complete a series of learning challenges. They will have access to support through our Apprenticeship Coaches, webinars and group forums.

The Apprentice will follow their individual learning plan to practise and develop the skills required by their job role through job shadowing, guided practise and observed job performance.

The Apprentice will develop the right behaviours through the learning academy and through the skills practice.

There will be regular Apprentice support and guidance by an appointed YGAM Innovation Ltd. Apprenticeship Coach, who will prepare the apprentice for their end point assessment at the end of their training.

Who’s involved:

The employer – supports the apprentice to completion

The Training Provider (YGAM Innovation Ltd.) – develops and oversees the training plan and recruits apprentices

The Mentor – a colleague of the apprentice who supports and guides them through the apprenticeship

The YGAM Innovation Ltd. Apprenticeship Coach – delivers the training package and prepares the apprentice for end point assessment

The End Point Assessor – an independent appointed assessor who assesses and grades the apprentice upon completion of their apprenticeship training

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Get in touch

For more information on either our training opportunities, or our apprenticeships, please contact us using the form below.
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