Qualifications

Developing a recognised and trusted standard

Our qualifications are aimed at colleagues who work within the gambling & gaming industry, public health, or licensing authorities and who specifically want to learn more about or minimise gambling or gaming-related harm amongst their customers, clients, or the general public. The aim is to develop a recognised and trusted standard in the United Kingdom.

We are seeking to model this on the equivalent of CSCS accreditation as used within the construction sector or SIA accreditation as used within the security sector. This will help to establish a new gold standard of professional training, which we will customise and frame within a formal Pearson qualification.

Below is an example of a Level 2 qualification (at Award Level), based around 3 models of learning, and totalling 60 hours of Continuous Professional Development (CPD) for colleagues who work in the betting retail environment. This qualification can be delivered as a one-day training workshop lasting 8 hours. The remaining 52 hours are self-guided learning hours, which can take place within the working environment with on the job coaching and support.

Module 1 - Safeguarding Measures & Customer Care – 20 hours

This module is about helping colleagues understand what they can do to keep themselves, other colleagues and customers safe. It also enables colleagues to show they can meet the safeguarding standards and customer care levels of their organisation when working directly with customers.

Aim: To enable colleagues to show they can meet the good practice standards of their own organisation when carrying out their responsibilities in a safe and legal manner. To enable colleagues to identify and understand best practice in current safeguarding provision.

  • Understand how safeguarding is important in the workplace
  • Understand why customer service is important
  • Understand customer needs and how own organisation tries to meet them
Module 1 - Safeguarding Measures & Customer Care – 20 hours

Module 2 - Risk Management & Harm Minimisation – 20 hours

This module is about helping colleagues understand the importance of risk management (pro-active) and harm minimisation (re-active), both personally and professionally. It also enables colleagues to describe organisational practices and how information on risk management and harm minimisation is available and promoted. Colleagues should also show understanding of conflict resolution and how this can appropriately be employed in the betting shop environment.

To enable colleagues to identify potential risks in the workplace and understand possible solutions. To enable colleagues to guarantee the safety of others in the betting shop environment. To understand conflict resolution and find ways to avoid dangerous situations.

  • Understand the main aspects of risk management and harm-minimisation
  • Understand links to responsibilities to customer and oneself
  • Understand conflict resolution in the workplace
Module 2 - Risk Management & Harm Minimisation – 20 hours

Module 3 - Identifying Problem Gamblers – 20 hours

This module is about helping colleagues understand the importance of identifying problem gamblers in the betting shop. It also enables colleagues to show they can deal with the immediate situation appropriately, as well as follow guidelines on signposting to Responsible Gambling literature. It also enables colleagues to show they can deal with the immediate situation appropriately, as well as follow directives on signposting for effective aftercare. Colleagues should also show an effective understanding of aftercare provision and its main components.

Aim: To enable colleagues to identify signs of problem gambling and understand a duty of care. To understand the provision available for those with a gambling addiction and know how to refer people appropriately.

  • Understand the signs of problem gambling
  • Understand the process for aftercare
  • Understand different aspects of the aftercare services
Module 3 - Identifying Problem Gamblers – 20 hours